Terms and Conditions

Pre-Conditions to Opening an Account

In order to register an Account with us you hereby agree, warrant and represent that:

You are at least 18 years of age; or the age at which gambling is legal under any law that applies to you, whichever is the greater. Betbiga reserves the right to request proof of age documentation (KYC) from any applicant or customer at any time and to void any wagers with a minor.

Proof of identification required would be any of the following:

National ID card

Permanent Voters’ Card

International passport.

Driver’s license

You are entirely responsible for complying (and that you comply) with your own local, national, federal, state or other laws concerning betting and gaming prior to opening an Account, placing any bets, stakes or wagers (together “Bets”) or using the Services. If you live in a country where the use of a service is prohibited, you must not register with us for the applicable Service.

Note that every registered customer is called and when a phone number which is not a Nigerian or any of the countries where we are licensed is used, such user is marked and investigated further. They are eventually blocked from using the platform if found guilty off using our service from a country where we are not licensed.

The availability of our Services does not constitute an offer, solicitation or invitation by us for the use of our Services in any jurisdictions in which such use is prohibited by law.

Betbiga shall not be liable for any breach of any local, national, federal, state or other laws that may occur as a result of your using the Services. If you are found to have breached, we may cancel any Bet you may have placed.

We shall not be obliged to pay any winnings which might otherwise have been payable in respect of any Bet you placed; and we may refer the matter to the police, guardians or family members, or any other appropriate regulatory authority.

 

Opening an Account

To open an Account, each customer will choose his/her own confidential username and password. It is the responsibility of each customer to ensure that all personal details are current and up to date, as failure to do so may result in bets or payments being declined or payments being issued incorrectly. You can update your personal details via the website, by Live Chat, by email, or by telephone. Only one (1) Account is permitted per customer. Betbiga reserves the right to close any duplicate Accounts and to cancel any Bets on duplicate Accounts.

Betbiga also reserves the right to suspend or close any Account and cancel any associated Bets where the Account holder and the owner of the funding instrument are not the same. You may not access the Service by means of another person's account. Should you attempt to open more than one account, under your own name or under any other name, or attempt to access the Service by means of another person's account, Betbiga reserves the right to immediately close all your accounts and bar you from future use of any of Service.

Your Account will be linked to your mobile GSM number and only you, as the owner of these accounts, may deposit on the Website under your name.

Employees of Betbiga, her licensees, distributors, wholesalers, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to use the Service. They shall not open an account or register on the website or for any of the Services, whether in their own name or on behalf of a fellow employee, friend, relative or anyone else, and all accounts in violation of this clause will be immediately terminated.

 

Account Security

The username and password must be kept confidential by the customer. All Bets where a customer’s username and password (or such other criteria as may be required and as communicated to you) have been correctly entered (which may be as a result of customer negligence) will be regarded as valid, provided that, the Bet meets the other criteria for placing a Bet as laid down in these Terms of Use, and Betbiga has no other reason to believe at the time of acceptance of the Bet that the Bet was not placed by you. Subject to the foregoing, Betbiga will not be liable for any loss that you may incur as a result of misuse of usernames or passwords or from any unauthorized use of your Account, whether fraudulent or otherwise. You agree to indemnify us and hold us harmless against any costs, claims, damages and expenses arising in connection with the use of, or access to, your account by any third party as a result of your negligence, breach of these Terms of Use, fraud, dishonesty or criminal activities.

Please contact us as soon as possible if you have lost or forgotten your account details. We recommend that you disable any automatic password memory in your browser prior to using the Services. This will help to limit the risk to you of unauthorized use of your Account. You are solely responsible for your account transactions and should keep your account information strictly confidential.

Betbiga is one of Nigeria’s most respected gambling companies. Any monies deposited with us are protected in the event of our insolvency by virtue of such monies being held by our bank in designated client accounts separate from our own accounts. We hold customer funds separate from company funds in a client account. There is no absolute guarantee that all funds will be repaid. Such an account is proactively monitored and is audited by independent internal and external audit teams.

You should note that our Services are for personal, non-commercial use only. You agree that Betbiga is entitled to monitor your gameplay and use of our Service to detect gameplay patterns indicative of professional, non-recreational play. Any professional use of our Service is prohibited.

 

Deposits & Withdrawals

Betbiga offers you several ways in which you can fund your account. We may request for a means of identification to confirm the identity of account owner (KYC) as requested by regulatory bodies and to comply with relevant anti-laundering provisions.

Payouts are usually processed within 48 hours (excluding weekends and public holidays). The minimum amount you can withdraw is ₦2,000 and the maximum amount you can withdraw at a time is ₦500,000.

You cannot deposit funds into your Betbiga account and decide to withdraw it. You can only withdraw from your winnings. We implore punters to place bets with their deposits and payout from their winnings i.e. you cannot withdraw any amount of money you have not won. Any payout made under such circumstance would be reversed back to the Betbiga Account.

We may request for a means of identification to confirm the identity of the account owner (KYC) as requested by regulatory bodies and to comply with relevant anti-money laundering provisions. All payouts will be audited before processing. If audit shows a violation of our Terms & Conditions, rigging or fraud, such payouts will not be processed and in most cases such winning bets would be voided.

In the case where deposit is made into an account with a Bank ATM card and value isn’t credited to the account, the customer should send a mail to [email protected] and expect resolution in 12 working hours if third party isn’t involved in the transaction.

 

Void Bets & Right of Set-Off

Betbiga may be required by law to conduct certain security background checks on customers or those applying to open a new Account. Where we are required by law or otherwise determine to close an account for a breach of these Terms of Use, your attention is brought to the following terms:

All previous bets will be voidable at the option of Betbiga and any winnings which you have accrued will be forfeited by you and you will return to us on demand any such funds which have been withdrawn from your Account; and any stakes for Bets made but for which the event is not yet completed will be returned to you other than in the event of any outstanding chargebacks or any other amounts owed to us at that time.

Betbiga may at any time set off any amount on deposit in your account against any amounts owed by you to Betbiga.

Betbiga reserves the right to correct later or void any bet where there are obvious errors regarding odds, results, market or if there are unforeseen events or changes in event.

Betbiga reserves the right to impose betting limits and/or raise in play delay at customers' accounts.

Customers are not permitted to bet an amount exceeding their personal account.

If Betbiga discovers that you:

a. have multiple betting accounts and / or use multiple betting accounts; and/or

 

b. have acted in collusion with one or more persons and wagered by a number of different betting accounts on the same combinations of selections [regardless of whether the bets were placed individually or not, at different rates, or on different days] to try to increase the maximum payouts in compounds with multiple accounts, we reserve the right to withhold winnings caused by such behavior gains.

c. A number of bets may be treated as being one when a customer places multiple copies of the same bet; most especially when discovered that the customer has acted in collusion with one or more persons and wagered by a number of different betting accounts on the same combinations of selections regardless of whether the bets were placed individually or not, at different rates, or on different days] to try to increase the maximum payouts in compounds with multiple accounts. An example would be where 1 particular selection is repeatedly included in multiple bets involving other short-priced selections.

d. When the above situations occur, all bets will be voided apart from the first bet struck. A number of bets that contain the same single selection may be treated as being one. When this occurs, all bets will be voided apart from the first bet struck.

e. Where a number of bets, involving identical or very similar selections, are received from different customers within a short timeframe, Betbiga reserves the right to void all such bets, even after the bets have been determined. Betbiga reserves the right to void such bets and the reservation is solely at the discretion of Betbiga.

f. If it is discovered that you have played in a professional capacity, or in tandem with other player(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other player(s) involving the same (or materially the same) selections; Betbiga further reserves the right, at the Company’s sole discretion, to restrict the total maximum pay out for the combined total of any such bets, to the equivalent of the maximum payout limits permitted for a single customer. The determination of the existence of such discovery is at the sole discretion of Betbiga.

g. Maximum payout is given per player and per betslip only, if multiple selections of the same events by one or multiple players are found Betbiga reserves the right to withhold such winnings and void related selections even after such betslips are settled and only the first one placed would be paid to the customer. Such payments in this respect are based solely at the discretion of Betbiga.

Betbiga also reserves the right to deem bets void if there are radical changes to event conditions, such as a team starting a match with less than the maximum allowed players, match duration, distance of a race, amounts of periods etc.

In case of an event is cancelled, all betslips containing the cancelled event regardless of the number of selections would be voided and stake would be returned to customers. Any settled betslips containing cancelled events regardless of the number of selections would also be voided and stake amount would be returned to customers.

When an obvious error occurs (incorrect odds, algorithm mistake and not only) and/or is identified during live betting or after the event has finished, the bet may not be cashed out. If the cash out bet settlement value has been accepted in error, the cash out transaction will be made void and the bet will be settled at the Betbiga revised price. If subsequent attempts are made to place bets and cash out on the same markets, before the obvious error has been corrected/ identified then, the cash out bet settlement value and the bet will be made void.

Fraud

Betbiga reserves the right to seek criminal or other sanctions against you if we suspect you have engaged in fraudulent, dishonest or criminal acts and we will disclose such information to the relevant authorities or other relevant third parties (for example, payment service providers) as may be necessary in this regard.

Betbiga reserves the right to suspend or terminate any account it believes to be involved in fraud, money laundering and/or any other form of illegal or suspicious activities and to report such details as it reasonably considers are necessary to relevant authorities.

In case fraudulent activity is detected, Betbiga reserves the right to close your account and cancel any winnings in your account at Betbiga's absolute discretion and without any obligation to state a reason or give prior notice.

In the case of suspected or fraudulent payments, including use of stolen credit cards, or any other fraudulent activity or Prohibited Activity (including any chargeback or other reversal of a payment), we reserve the right to block a user's account, reverse any pay-out made and recover any winnings. We shall be entitled to inform any relevant authorities or entities (including credit reference agencies) of any payment fraud or otherwise unlawful activity, and may employ collection services to recover payments. However, under no circumstances shall we liable for any unauthorized use of credit cards, irrespective of whether or not the credit cards were reported stolen.

Customers are strictly prohibited from using the Service and our systems to facilitate any type of illegal money transfer. You must not use the Service for any unlawful or fraudulent activity or prohibited transaction (including money laundering) under the laws of any jurisdiction that applies to you. If we suspect that you may be engaging in, or have engaged in fraudulent, unlawful or improper activity, including, money laundering activities or any conduct which violates these Terms, your access to the Service may be terminated immediately, by blocking your account or confiscating winnings achieved through the above mentioned activities. If your account is terminated or blocked under such circumstances, we are under no obligation to refund to you any money that may be in your account. In addition, we shall be entitled to inform the relevant authorities, other online service providers, banks, credit card companies, electronic payment providers or other financial institution of your identity and of any suspected unlawful, fraudulent or improper activity. You will cooperate fully with any investigation into such activity.

Responsible Gambling

Betbiga provides a self-exclusion facility to help you, if you feel that you have developed a gambling problem. At your request, we will as soon as is reasonably practicable, apply best practices to prevent you from using your account indefinitely. To this end, we may retain such personal data as is necessary (and for as long as is necessary which may be indefinitely) to implement the facility as effectively as possible, including for example your name, address and credit/debit card details.

Our self-exclusion facility involves a joint commitment between Betbiga and you. We will take reasonable steps to prevent you re-opening your account or opening a new account, but you must not attempt to re-open your Account or to try and open new accounts. We shall not be liable if you circumvent our self-exclusion procedures and continue to use our services or if you continue to gamble with any third party. To activate our self-exclusion facility, please contact customer services using Betbiga’s contact information on the bottom of this page or as can be found on this website.

 

Closure of Accounts

Please contact us if you wish to close your account. We may close or suspend your account if your account remains inactive for a significant period. Inactive accounts may incur a charge to compensate Betbiga for the costs incurred in maintaining such inactive accounts. If you have any queries regarding inactive accounts, please contact the Customer Service department for further information.

We are entitled to close your account at our discretion and without having to disclose any reasons, and where deemed necessary on written notice (or attempted notice) to you using the contact details you have provided. Any balance in your account will be made available to you, subject to your having complied with the Terms of Use.

Your sole remedy in the event of termination of your account by us for any reason shall be the re-imbursement of any undisputed account balance you may then have, and we shall have no further liability to you whatsoever.

Intellectual Property

You acknowledge and agree that all right, title and interest in the Service, including but not limited to intellectual property rights, is our absolute property or duly licensed to us.

The “Betbiga” brand name and any other Betbiga-related trademarks, service marks and/or trade names used in connection with the Service (the "Trademarks") are the trademarks, service marks and/or trade names owned by Crystal Gaming Limited, which reserves all rights to such Trademarks.

You hereby acknowledge that by using the Service you obtain no rights in the Trademarks or the Service and you may only use the same in complete accordance with these Terms. Any use of the intellectual property related to the Service without our prior written consent is not permitted. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, or tamper with the intellectual property related to the Service in any manner whatsoever.

You acknowledge and agree that the material and content contained within the Service or within any of our websites, software or other properties is made available for your personal, non-commercial use only. Any other use of such material and content is strictly prohibited.

No Warranty

The services are provided ‘as is’ without any express or implied warranty of any kind, and all warranties including warranties of merchantability, non-infringement of intellectual property rights, fitness for any particular purpose, and of completeness or accuracy of content are hereby excluded to the fullest extent permitted by law.

Neither Betbiga nor any of its licensors gives any warranty that the supply of material and content on the website (including but not limited to racing silks, form and racing previews) will be uninterrupted, timely, secure or error-free or that the websites and the services are free of viruses or bugs and no warranties are given as to the accuracy of material or content comprising the services.

Betbiga reserves the right to suspend, modify or remove or add to our website any games or software at its sole discretion with immediate effect and without notice. We shall not be liable to you for any loss suffered by you resulting from any changes made or for any modification or suspension of or discontinuance of the Service and you shall have no claims against us in such regard.

Betbiga shall not be liable for computer malfunctions, failure of telecommunications service or Internet connections nor attempts by you to participate in games by methods, means or ways not intended by us.

We cannot guarantee that the Service will never be faulty, but we will undertake efforts to correct reported faults as soon as we reasonably can. If a fault occurs, you should report the fault by e-mail or in writing to our customer service centre.

Although we shall take all reasonable measures to ensure that the Service is free from computer viruses we cannot and do not guarantee that the Service is free of such problems. It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus.

We may temporarily suspend the whole or any part of the Service for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after such temporary suspension.

Disclaimer

It has come to the attention of Betbiga that fraudulent individuals and organizations are impersonating themselves as agents of “Betbiga” to extort money from innocent Nigerians online and in various locations across Nigeria.

This scam has been done by giving fake odds a.k.a sure odds and placing bets on behalf of their victims.

Betbiga denounces these fraudsters and is using this medium to alert the general public.

For the avoidance of doubt, Betbiga has not engaged anyone to receive money from people by giving them “sure odds” and placing bets on their behalf. It is also important to note that people who desire to place bets with Betbiga can do so on our website or in our authorized retail outlets across the nation subject to terms and conditions.

Betbiga is a registered trademark of Crystal Gaming Ltd, a limited liability company registered under Part A of the Companies and Allied Matters Act.

We are licensed to offer sports betting services by the National Lottery Regulatory Commission (NLRC).

Our official website is www.betbiga.com while you can reach us via our official email; [email protected]. Upon receipt of your e-mail, a member of our customer support team will reply to your query within 24 hours. We can also be reached via the following means:

 

Telephone: 01-2278761.

 

You can also reach us by sending us a message on any of our official social media handles:

 

Facebook: @BetbigaNG

Instagram: @betbiga

Twitter: @BetBiga

We implore the general public to report to law enforcement officers, any person(s) or organizations whom they suspect of being an impostor, engaging in fraudulent activities, or soliciting for money on behalf of  Betbiga

Liability

You hereby accept that by using the services, there is a risk that you may, as well as winning money, lose money. You agree that your use of the services is at your own risk and we accept no responsibility and shall not be liable for any consequences that are alleged to have occurred through your use, or misuse, of the services.

We (and/or our third party service providers, to the extent relevant) shall not be liable to you in contract, tort (including negligence), breach of statutory duty or otherwise arising for loss of profits, loss of revenue, loss of business, loss of data, loss of business information, business interruption, loss of reputation, loss of opportunity, or loss of goodwill, or for any indirect, special or consequential loss, even if such losses are foreseeable or if we have been notified of the possibility of such losses.

We are not liable for the failure of any equipment or software, wherever located or administered, or whether under our direct control or not, that may prevent the operation of our services, impede the placing of orders for bets or the acceptance of bets, or prevent you from being able to contact us. We will not be liable for any loss of content or material uploaded or transmitted through the websites and you confirm that we shall not be liable to you or any third party for any modification to, or suspension or discontinuance of, the services. We reserve the right to cancel or suspend the services without incurring any liability.

We are not liable for any loss or damage that you may suffer because of any act of god; power failure; trade or labour dispute; act, failure or omission of any government or authority; obstruction or failure of telecommunication services or networks; or any other act, omission, delay or failure caused by a third party or otherwise outside of our control.

Nothing in these terms of use shall exclude or limit our liability for fraud; death or personal injury resulting from our negligence or any liability to the extent such liability cannot be excluded or limited as a matter of law.

In the case that an event is cancelled all betslips containing the cancelled event regardless of the number of selections would be voided and stake would be returned to customers. Any settled betslips containing cancelled events regardless of the number of selections would also be voided and stake amount would be returned to customers.

Indemnity

You agree to indemnify and hold harmless us, our directors, officers, employees, shareholders, agents and affiliates, our ultimate parent and parent companies and any of our subsidiaries against any and all costs, expenses, liabilities and damages (whether direct, indirect, special, consequential, exemplary or punitive or other) arising from any participation in the Service by you, including without limitation:

- The use of the Service by you or anyone using your account;

- The use of the Service by means of telecommunication services;

- Use re-use of any materials at, or obtained from, the Service;

- Entry to, or use or re-use of any servers or equipment involved in providing the Service;

- Facilitating or making a deposit into your account;

- Wagering or gaming via the Service through any delivery mechanism offered; and

- Acceptance and use of any win or prize at or from us or the Service.

Free Bets

 - When a customer is being credited with a Free Bet, his real money balance will not be altered in any way.

 - To use the Free Bet, the customer shall add the given bonus code in the Bonus section. He/she shall then add selections to the betslip. At the top of the betslip, a “Risk Free Bet Code" button will appear. For a customer to place use the Free Bet, they must first click on the "Risk Free Bet Code OFF" button. When the indicator “Risk Free Bet Code ON” appears, then click on the “Place BET” button.

 - A customer must wager the Free Bet one time. If the bet placed with the Free Bet wins, then only the winnings will be credited directly to the customer's account. This amount is available for withdrawal unless otherwise stated at the Free Bet's description. For example, if you place a ₦100 Free Bet with odds of 3.00, and the bet wins; your account will be credited with ₦200.

 - If for any reason the bet placed by using a Free Bet is settled as void, the Free Bet will be returned to the customer. This is only in the event that the expiration date has not passed.

 - The Free Bet Code may only be used on a single game or on an accumulator at its full value.

 - A Customer may use the Free Bet within the time frame specified at the offer description, from the day it was credited to customer`s account. Failing to do so, will result in the expiration of the Free Bet.

 - Players who have not made a deposit can claim a maximum of ₦20,000 in winnings deriving from the Free Bet offer   

 - The offer is limited to one Free Bet per person, family, postal address, email address, IP address, and personal computer. Betbiga reserves the right, whenever it is deemed appropriate, not to offer a Free Bet to one of its customers and also to cancel a Free Bet at its discretion. The offer is personal and cannot be redeemed by any other of our customers.

 - Betbiga reserves the right to offer a Free Bet according to the verification status of a customer (e.g. only verified customers may be credited with a Free Bet). Betbiga may also request a certain action (e.g. a deposit) from a customer in order to credit a Free Bet.

Final Decision for Winnings

In the event of a discrepancy between the result showing on your software and our servers, the result showing on our server shall be the official and governing result.

Governing Law and Jurisdiction

These Terms are governed by, and interpreted in accordance with, the laws of Nigeria and you irrevocably submit to the exclusive jurisdiction of the courts of Nigeria to settle any disputes (including claims for set off and counterclaims) which may arise in connection the creation, validity, effect, interpretation or performance of, or the legal relationships established by or otherwise arising in connection with these Terms.

Entire Agreement

These Terms represent the complete, final and exclusive agreement between you and us, and supersede and merge all prior agreements, representations and understandings between you and us with regards to use of our Service. We reserve the right to amend these Terms, or to implement or amend any procedures, at any time without prior notice to you. Such amendments will be implemented at the discretion of management and put into immediate effect.